Privacy Policy of AIBPL/Insofy
This Privacy Policy (“Policy”) governs the manner in which Aadeeshwara Insurance Brokers Private Ltd. (AIBPL)/Insofy (“Company,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the website www.insofy.in (“Website”) and other related services (collectively, the “Services”). This Policy is drafted in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, along with all other applicable laws of India. By accessing or using our Services, you agree to the collection, use, and disclosure of your information in accordance with this Policy.
1. Collection of Information
1.1. Personal Information
The Company may collect personal information that identifies the User individually. This may include, but is not limited to, the User’s name, age, gender, contact details (such as email address, phone number, and postal address), date of birth, nationality, PAN/Aadhaar number, nominee details, marital status, photographs, and other identifiers as required for the purposes of availing of our Services.
1.2. Financial Information
The Company may collect financial information including bank account details, credit or debit card information, credit score, income details, and payment-related information necessary to process transactions, facilitate insurance-related services, and manage claims.
1.3. Sensitive Personal Data or Information (SPDI)
The Company may collect sensitive personal data or information, which includes but is not limited to, health records, medical history, biometric data, and other sensitive information required for underwriting, claims processing, and other insurance-related activities.
1.4. Non-Personal Information
The Company may collect non-personal information about the User’s interaction with the Website, such as IP address, browser type, operating system, device information, referring URL, pages visited, and other similar technical information.
1.5. Information Collected Automatically
We may automatically collect certain information when you visit our Website, including, but not limited to, the type of device you use, unique device identifier, device’s operating system, browser type, and information about how you use our Website.
2. Use of Collected Information
2.1. Provision of Services
The information collected from the User may be used by the Company to provide and improve the Services, including but not limited to processing insurance applications, underwriting, issuing policies, managing claims, and providing other related services.
2.2. Communication
The Company may use the User’s personal information to communicate important updates, service-related notifications, renewal reminders, promotional materials, and other relevant information. Users have the option to opt-out of receiving promotional communications at any time by following the unsubscribe instructions provided in the communication.
2.3. Legal Compliance
The Company may process and disclose User information to comply with applicable laws, regulatory requirements, legal processes, or enforceable governmental requests, including law enforcement and national security requirements.
2.4. Security and Fraud Prevention
The Company may use the information to detect, prevent, and investigate fraud, security breaches, and other potentially prohibited or illegal activities to protect the rights, property, and safety of our users and the Company.
2.5. Data Analytics and Research
The Company may use the information to perform data analysis, research, and audits to improve our services, develop new products, enhance user experience, and perform other business operations.
3. Sharing and Disclosure of Information
3.1. With Service Providers
The Company may share User information with trusted service providers, including but not limited to insurance companies, underwriters, payment processors, data analytics firms, marketing partners, customer service providers, and IT support firms, who assist us in delivering the Services. These entities are obligated to use the information only for the purposes for which it is disclosed and are required to maintain confidentiality.
3.2. With Legal and Regulatory Authorities
The Company may disclose User information to government authorities, regulatory bodies, law enforcement officials, or other third parties if required by law or in response to a legal process, or to protect our rights, enforce our policies, or prevent fraud or illegal activities.
3.3. Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, the Company reserves the right to transfer User information to the acquiring entity or third party. The User will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of personal information.
3.4. With Your Consent
The Company may share your information with third parties when you provide explicit consent to such disclosure.
4. Security of Information
4.1. The Company takes the security of User information seriously and has implemented reasonable physical, technical, and administrative measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include the use of encryption, firewalls, secure servers, access controls, and regular security assessments.
4.2. While we strive to protect your personal information, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, and you acknowledge and accept the inherent security risks associated with providing information online.
5. Retention of Information
5.1. The Company retains personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Once the information is no longer needed, we will securely delete, destroy, or anonymize the data in accordance with our data retention policies and applicable legal requirements.
5.2. The Company may retain certain information for longer periods as necessary to comply with legal obligations, resolve disputes, enforce agreements, or protect our legal rights.
6. User Rights and Access
6.1. The User has the right to access, correct, update, or delete personal information provided to the Company. Users can exercise these rights by logging into their account on the Website or contacting the Company directly at support@insofy.in.
6.2. The User also has the right to withdraw consent to the collection, use, and processing of personal information at any time. However, withdrawing consent may limit the User's ability to access certain features of the Website or avail of our Services.
7. Use of Cookies and Other Tracking Technologies
7.1. The Company uses cookies, web beacons, and other tracking technologies to enhance the User experience, analyze usage patterns, and provide personalized content and advertisements. Cookies are small text files that are stored on the User’s device that help us recognize returning users and remember their preferences.
7.2. Users have the option to manage their cookie preferences through browser settings. Disabling cookies may affect the availability and functionality of certain features on the Website. By continuing to use our Website without disabling cookies, you consent to our use of cookies as described in this Policy.
8. Third-Party Websites
8.1. The Website may contain links to third-party websites, applications, or services that are not operated by the Company. This Policy does not apply to such third-party websites, and the Company is not responsible for their privacy practices or content. Users are encouraged to review the privacy policies of third-party websites before providing any personal information.
9. Changes to This Privacy Policy
9.1. The Company reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes to this Policy will be posted on this page with an updated “Last Modified” date. We encourage Users to review this Policy periodically to stay informed about how we are protecting their information.
9.2. Continued use of the Website or Services following the posting of changes to this Policy constitutes acceptance of those changes.
10. Grievance Redressal Mechanism
10.1. In compliance with the Information Technology Act, 2000, and the rules made thereunder, the Company has designated a Grievance Officer to address any concerns, complaints, or grievances regarding the processing of personal information.
Grievance Officer: Mr. Neeraj Kumar
Email: support@insofy.in
Address: SCO - 133 Second Floor , Omaxe World Street Sector -79 Faridabad Haryana 121002
10.2. If Users have any questions, concerns, or complaints about this Privacy Policy or the handling of their personal information, they may contact the Grievance Officer using the details provided above. The Company will make every effort to address concerns promptly and effectively.
11. Governing Law and Jurisdiction
11.1. This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts located in Haryana, India.
12. Consent
12.1. By accessing or using our Website and Services, you consent to the collection, use, disclosure, and processing of your information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use our Website or Services.
Contact Us
For any questions or comments regarding this Privacy Policy, please contact us at support@insofy.in.
Last Modified: September 9, 2024